BEFORE WE GET STARTED
Good questions. Straight answers.
Everything from pricing and service areas to remote access and what happens if your device can’t be repaired.
Are your prices including GST?
Yes. Every price on this website is the full price including GST. Auschain Pty Ltd is registered for GST and you receive a tax invoice for every job.
Do you charge a call-out fee?
No separate call-out fee in Sutherland Shire — travel is included. St George & South Sydney add $30, the rest of Sydney $60. The estimator shows the exact total before you book.
What if you can't fix it?
You only pay the $49 diagnostic fee — no labour charge. This is in addition to your rights under the Australian Consumer Law.
Is remote support safe?
Yes. You start the session, you see everything, and access ends when you close it. I never ask for banking passwords or card details.
Do you do network cabling or CCTV?
No. Fixed cabling is referred to ACMA-registered cablers, and I don't install security systems. Everything wireless, device and software-side, I handle.
Do you work weekends and after-hours?
Yes, 24/7. Weekday evenings and Saturdays add 25% to labour, Sundays and overnight 50%, NSW public holidays 100%. The estimator calculates it for you.
Do you speak Vietnamese?
Có! Tôi hỗ trợ bằng tiếng Việt cho gia đình và doanh nghiệp — nhắn tin hoặc gọi 0481 993 178.
How can I pay?
Card (Visa, Mastercard, Amex) via secure online link, bank transfer or PayID. No card surcharge.
LET’S MAKE TECHNOLOGY WORK FOR YOU
A small fix. A smarter business.
Start with a conversation.
Tell Long what you need. Get clear advice and a price before any work begins.