Who we are
This website is operated by Auschain Pty Ltd, ABN 79 659 615 111, using the service identity Auschain IT & AI. Contact [email protected] about privacy, access, correction or a complaint.
Information we collect
When you request help, we collect the details you supply: your name, contact details, service request, device information, location, preferred time and any business or project information. You do not need to submit passwords, banking details, identity documents or sensitive personal information through these forms.
Our hosting and security services may process IP addresses and technical request information to operate the website and reduce abuse. Where enabled, visit attribution records the landing page, referring site and campaign parameters for up to 90 days.
How we use it
We use enquiry information to respond, assess the work, prepare quotes, arrange service, provide support and maintain business records. Optional promotional contact requires your separate marketing choice; it is not required to request service. You can withdraw that choice by contacting us.
Service providers and overseas processing
Our application may run on infrastructure outside Australia. Depending on the services enabled, information may be processed by hosting and security providers, Supabase for database storage, Resend for email, ClickSend for SMS and Google for business email or analytics. Providers may process information overseas, including in the United States. Contact us for the current provider and processing-location details before supplying sensitive information.
If online payment is arranged, the payment provider receives payment details directly. Do not send card details through enquiry forms or email.
Cookies and preferences
The cookie panel lets you choose optional analytics and advertising storage. Your choice is stored in your browser. Attribution and conversion measurement depend on your settings and the integrations enabled. You can reopen cookie preferences using the footer. Blocking optional cookies does not prevent you from submitting a service request.
Remote support
A remote session requires your approval. Close private documents before connecting and remain available during the session. We do not request banking passwords. Any ongoing device monitoring, backup access or unattended support must be agreed separately.
Storage and retention
Enquiries are stored in the configured database or restricted server files. We retain information while needed to deliver services, manage enquiries and meet applicable record-keeping obligations. Contact us to request deletion of information that no longer needs to be kept; some financial or service records may need to be retained.
Your requests and complaints
Email us to ask what information we hold, request a correction, withdraw marketing consent or raise a concern. We may verify your identity before disclosing records. We aim to acknowledge complaints within 7 days and provide a response within 30 days. You can also consult the Office of the Australian Information Commissioner about available complaint options.