Provider and booking requests
Services are supplied by Auschain Pty Ltd, ABN 79 659 615 111. A form submission requests a service; it does not reserve a time or create a paid booking. We confirm availability, scope, total price and payment arrangements with you before work starts.
Prices and estimates
Website prices are in AUD and include GST. Base rates apply to the included service time and scope. The estimator adds supported travel and time-based fees. Its result is an estimate based on your selections and is subject to confirmation. A written quote states its scope, exclusions and validity period, normally 30 days.
Travel is included for Sutherland Shire postcodes 2224–2234. Supported St George and South Sydney locations add $30; other supported Sydney locations add $60. Outside supported areas, choose remote support or ask us first.
Weekday evenings from 6pm and Saturdays add 25% to labour; Sundays and overnight from 10pm to 7am add 50%; NSW public holidays add 100%. Only the applicable highest time band applies. Eligible same-day priority adds $30 and remains subject to availability. Use the estimator for your requested time and postcode.
Additional approved time is $35 per 15 minutes on-site or $25 per 15 minutes remotely. Parts, software licences and third-party subscriptions are additional unless expressly included. We ask for approval before extra work or purchases.
Deposits, payment and cancellation
Where a confirmed on-site booking requires a deposit, the standard amount is $49, credited to the final invoice. The standard 30-minute remote session is $79, payable as agreed before the session. No payment is collected by submitting the enquiry forms.
For a confirmed booking, cancelling at least 12 hours before the agreed start time receives a full deposit refund. For shorter notice, any cancellation charge will reflect reasonable unrecoverable costs up to the deposit amount. If we cancel and cannot agree on an alternative, your unused deposit is refunded. These arrangements do not limit your statutory rights.
Repair scope and data
If we cannot resolve a repair within the agreed scope, our advertised no-fix policy limits the labour charge to a $49 diagnostic fee. Additional purchases or specialist work require separate approval. Data recovery is an attempt, not a guaranteed outcome. Tell us about important files and existing backups before work. We agree on backup arrangements and take reasonable care when working with your devices.
Fixed telecommunications cabling is referred to an appropriately registered cabler. Board-level repairs and other specialist work may also be referred. We explain when a task is outside our scope.
Workmanship and consumer guarantees
Our 7-day workmanship follow-up covers issues arising from the work performed. It is in addition to your rights under Australian Consumer Law and does not replace or restrict those rights. Services must be supplied with due care and skill and meet applicable consumer guarantees. Contact us promptly about a problem so we can assess the appropriate remedy. See the ACCC guide to consumer guarantees.
Care Plans
Care Plans require a suitability assessment and separate service agreement before commencement. That agreement confirms covered users and devices, software licences, fair-use support, response targets, backup scope, recurring charges and cancellation. Monthly cancellation takes effect at the end of the paid billing period unless otherwise required by law. A plan enquiry does not start a subscription.
Projects and advisory work
Website, app, AI and business projects require a written scope and acceptance criteria. The standard proposed milestone schedule is 30% at commencement, 40% at the working demonstration and 30% at handover, subject to the agreed proposal. Changes to scope are priced and approved separately. Ownership, third-party licences, hosting and handover are specified in that proposal. Business analysis does not guarantee funding, revenue or investment returns.
Questions or complaints
Email [email protected] with your service reference and the outcome you are seeking. We will review the details and discuss a practical resolution.